Support
How can we help you?
Everything you need to know about your order, our collections, and our policies — gathered in one place.
Shipping & Returns
We ship worldwide. Every order is packed by hand in our Lisbon studio using recyclable materials.
Shipping rates & timelines
| Region | Method | Timeline | Cost |
|---|---|---|---|
| Portugal | Standard | 1–2 business days | €4 / Free over €80 |
| EU | Standard | 3–5 business days | €8 / Free over €150 |
| EU | Express | 1–2 business days | €18 |
| UK | Standard | 4–6 business days | €12 / Free over €200 |
| Rest of World | Standard | 7–14 business days | From €16 |
| Rest of World | Express | 3–5 business days | From €34 |
Returns policy
We accept returns within 14 days of delivery. Items must be unworn, in their original packaging, with all tags attached. Sale items are final sale.
How to initiate a return: Email us at returns@bohemez.com with your order number and reason for return. We'll send you a prepaid label within 24 hours.
Contact us
Email returns@bohemez.com within 14 days of receiving your order.
Receive your label
We'll email a prepaid return label within one business day.
Pack & send
Return the item in its original packaging. Drop it at any authorised carrier point.
Refund issued
Once received and inspected, your refund will be processed within 3–5 business days.